Damen Cove Gestrickter Hoodie

Hello Lesley,
Thank you for your review and I'm really sorry to hear that the Cove Full Zip Knitted Hoodie - Greenlake hasn't met your expectations with both the colour and sizing!
I completely understand how disappointing and frustrating it must be to receive a hoodie where the actual colour appears different from what you were expecting, and then to find that the sizing runs so much larger than anticipated even when ordering down a size.
Your feedback about both the colour variation and the sizing being off is really valuable to us, and I'll make sure to pass this on to our Product team so they can look into both the colour representation and sizing guide for this hoodie further.
This definitely isn't the level of quality and fit we want to provide, and I sincerely apologise for the inconvenience this has caused you.
If we can help with anything at all, please reach out any time.
Best regards,
Jess- Passenger Team

Hello Amy,
Thank you for sharing your feedback on the Cove Organic Cotton Knitted Hoodie - Off White. We're so pleased to hear that you found it beautifully soft and cosy, but we're really sorry that the XS sizing was far too big for you.
We completely understand how disappointing it is when you're excited about a piece but the fit just isn't right, especially when you've ordered the smallest size available. Your feedback about the oversized nature of the design is really valuable, and we appreciate you sharing your specific measurements to help illustrate the sizing issue.
We know that fit preferences vary greatly, and it's clear that our current sizing approach for this hoodie didn't work for your body type and style preference. Your comments about wanting more true-to-size options rather than the oversized trend are really helpful for us to consider as we develop future designs.
Thank you for taking the time to share your honest experience with us, and we hope the return process went smoothly for you.
Kind regards,
Jess - Passenger Team